Refunds & Returns

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If a discount code has been used, you will be refunded in full, less the discount received.

Shipping
Please email sophie@sophiehome.com for the returns address

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds & Exchanges

Once your return has been received in its original condition your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receiving the return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.